For customer support, please fill in the form below or call +662.8811409

Privacy Policy
When you book a reservation through our site, we ask you to provide personally identifiable information by filling out and submitting an online customer profile form. This information includes your name, home or work telephone number, fax number, email address, and your credit card number, expiration date and billing address. We use this information to process and book your reservation and to notify you of your reservation status by email or fax. We use this information only to reserve the room with the hotel or other lodging.

Security Policy
SiamTraveller.com takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line.

When our reservation order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

Suppliers
We provide information about travel either reserved or purchased on SiamTraveller.com to the suppliers whose will fulfill your travel reservation. Although SiamTraveller.com offers travel products from hotel, airline and car rental suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on SiamTraveller.com . In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

Legal Disclaimer
Though we make every effort to preserve user privacy, SiamTraveller.com may be required by law to disclose information you have provided in obtaining our travel products or services. SiamTraveller.com may also disclose information against someone who poses a threat to SiamTraveller.com interests (such as customer fraud) or whose activities could bring harm to others.

Q: Do you organize conference meeting ?
A: Yes, we do, function rooms are available in most hotels. Please email for specific requirements.

Q: Does it safe to send the credit card number via internet ?
A: Yes, every online payments and transactions are made via SSL secured payment gateway, which is certified by THAWTE.

Q: Which part of Thailand do you recommend to visit ?
A: Most part of Thailand are worth to visit , if you like mountaineous area , the North part of Thailand like Chiangmai , Chiangrai , Mae Hong Son is the suitable place to go , but if you prefer the beach and white sand , the Southern part is the place that you should take a look , like Phuket , Krabi and the nearby island, its very popular among the tourists .

Q: What if we do not meet the guide at the airport , what should we do ?
A: Do not worry, we always standby for your urgent contact, you can contact us at anytime by the contact number that we have issued to you, also there is the Authority Tourism of Thailand Association counter to assist the tourists and also the tourist police around in the airport , you could also contact them for other assistance.

Q: Can we book ahead if we plan to come next year?
A: Definitly , the hotel gives you the right to book in advance for one year , and most people do for the peak season , especially end of the year , the hotels in the provinces are quite full.

Q: What documents do I need when I check-in ?
A: For your convenient, we will send the voucher to the hotel prior your arrival. Just present your passport at the counter to check-in.